Privacy Policy

At US Policy Billing, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our billing services.

1. Information We Collect

Personal Information

We may collect personal information that you provide to us, including but not limited to:

• Name, address, email address, and phone number
• Insurance policy information and account details
• Payment information and billing history
• Social Security Number or Tax ID (when required)
• Communications and correspondence with our support team

Automatically Collected Information

When you access our services, we may automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data and analytics (pages visited, time spent, features used)
• Cookies and similar tracking technologies
• Log files and error reports

2. How We Use Your Information

We use the information we collect for the following purposes:

• Process insurance billing and payment transactions
• Manage your account and provide customer support
• Send billing statements, payment reminders, and account notifications
• Improve our services and develop new features
• Comply with legal obligations and regulatory requirements
• Prevent fraud and enhance security
• Communicate important updates about our services

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Insurance Companies: We share information with your insurance provider to process billing and payments
• Service Providers: We work with trusted third-party vendors who help us operate our business (payment processors, technology providers, etc.)
• Legal Requirements: We may disclose information when required by law, court order, or government request
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
• Protection of Rights: We may disclose information to protect our rights, property, or safety, or that of our customers

4. Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encryption of sensitive data during transmission (SSL/TLS)
• Secure storage with access controls and authentication
• Regular security audits and vulnerability assessments
• Employee training on data protection and privacy practices
• Compliance with payment card industry (PCI) standards

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a portable format
• Restrict Processing: Request limitation on how we use your information

To exercise these rights, please contact us at privacy@uspolicybilling.com or call +1 (866) 580-4909.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and improve our services. You can control cookies through your browser settings, but disabling them may affect functionality.

7. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

8. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt-out of the sale of your information (we do not sell personal information).

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

US Policy Billing
Email: privacy@uspolicybilling.com
Phone: +1 (866) 580-4909
Website: uspolicybilling.com